Subscription and Refund Policy

• Solo: $15 a month, or $120 a year. One account.
• Team: $25 a month, or $240 a year. Up to five accounts.
• Prices are in Canadian dollars. If we must charge sales tax (GST, HST or PST, depending on where you are), it’s added at checkout and shown before you pay.
• Every plan includes every feature. The price you pay is shown on the billing page and on Stripe’s checkout page before you confirm.
• There are no other fees. Yearly saves $60 against paying monthly for 12 months ($180 against $120 for Solo, $300 against $240 for Team).

• Each person can have one 14 day free trial. No credit card is needed to start it.
• If you add a card during the trial, your plan starts when the trial ends and your card is charged then, at the price shown when you started.
• If you don’t add a card, the trial simply ends. Nothing is charged, your workspace is paused and everything in it is kept until you choose a plan.
• We email you when your trial starts, with these terms and how to cancel, and again 3 days before it ends.

• Your plan renews automatically at the end of each billing period (every month, or every year) and your card is charged the plan price plus tax, until you cancel.
• Renewals happen on the same date each month or year as your paid plan started (or the closest date, in shorter months).
• We email a confirmation for every charge, and your receipts are in Alkovey under Billing.
• Yearly plans get an email reminder before each renewal, with the date and the amount. Monthly plans get a reminder of these terms once a year.
• Past invoices and your next renewal date are always in Alkovey under Billing.

If we change a price, we email the workspace owner 30 days before it applies to them. The new price starts at your next renewal after that notice. If you don’t want to pay the new price, cancel before that renewal and you won’t be charged it.

• You can move from Solo to Team at any time. The difference for the rest of the current period is added to your next invoice.
• Other changes, such as switching between monthly and yearly, are made under Billing, Manage billing. The amount is shown before you confirm.

• You can cancel online at any time, in Alkovey under Billing, Manage billing. You don’t need to call or email us.
• When you cancel, you won’t be charged again. You keep full access until the end of the period you’ve already paid for.
• After that the workspace is paused. Your clients, documents and files are kept, so you can pick up where you left off if you come back.
• You can export your data or delete your account at any time in Settings, Your data. Deleting your account cancels your plan straight away and doesn’t refund the rest of the period, except as described below.

• Monthly plans: we don’t refund part of a month, except for a renewal you forgot to cancel (below). If you cancel, you keep access until the end of the month you paid for.
• Yearly plans: if you cancel within 14 days of a yearly charge (the first one or a renewal), we refund that charge in full. After 14 days, we don’t refund the rest of the year, and you keep access until it ends.
• A renewal you forgot to cancel: if you email us within 7 days of a renewal charge and haven’t used Alkovey since it, we refund that charge.
• Our mistakes: if you were charged twice, charged the wrong amount or charged after you cancelled, we refund the extra amount in full.
• We also give any refund the law requires where you live.

To ask for a refund, email hello@alkovey.com from the email on your account. Refunds go back to the card you paid with, including the tax, and usually show up within 5 to 10 business days.

If a payment fails, Stripe tries again over the following days and we email you so you can update your card under Billing. If it still isn’t paid, the workspace is limited until it is. A failed payment never deletes your data.

If something about a charge looks wrong, please email us first. We can usually fix it the same day. If you open a chargeback with your bank instead, the workspace may be paused while the dispute is open.

This policy covers your Alkovey subscription only. Invoices your clients pay you through Alkovey go to your own Stripe account. Refunds for those are between you and your clients, under your own terms.

BL3SSED Inc., operating as Alkovey
hello@alkovey.com