Terms of Service

Alkovey is software for running a creative business: clients, proposals, invoices, bookings, projects, approvals and related tools. You use it inside a workspace, either on your own or with a team.

• You must be at least 18 years old and able to enter into a contract. You confirm this when you create an account. If we learn an account belongs to someone under 18, we’ll close it and delete its information.
• Alkovey is for business use. If you sign up on behalf of a company, you confirm you’re allowed to accept these terms for it.

• Give accurate information and keep it up to date.
• Keep your password and two-factor codes to yourself. You’re responsible for what happens under your account.
• Tell us right away at hello@alkovey.com if you think someone else has accessed your account.

• The person who creates a workspace is its owner. The owner controls who joins, what each member can do, and the workspace’s subscription.
• The owner is responsible for the members they invite and for what those members do in the workspace.
• If a member leaves or is removed, the content they created stays with the workspace.

• Alkovey has paid plans (currently Solo and Team). Prices are shown in Canadian dollars on the billing page before you subscribe, plus any applicable taxes.
• Each person can have one 14 day free trial, and no credit card is needed to start it. If you add a card during the trial, your plan starts when the trial ends and you’re charged then. If you don’t, the trial simply ends: your workspace and records are kept until you choose a plan.
• Subscriptions renew automatically at the end of each billing period, and your card is charged the plan price plus any applicable tax, until you cancel. You can cancel online at any time under Billing. You keep access until the end of the period you’ve paid for.
• Refunds follow our Subscription and Refund Policy.
• Payments are processed by Stripe. We never see or store your full card number.
• If a payment fails and isn’t fixed, we may limit the workspace until it is. Your data isn’t deleted because of a failed payment.
• We may change prices. We’ll email the workspace owner 30 days before a price change affects them.

• If you connect a Stripe account to accept invoice payments, the payments go directly from your client to your Stripe account. Stripe’s own terms apply to that account.
• Alkovey isn’t a party to your agreements with your clients. Your prices, services, refunds, taxes and disputes with clients are between you and them.

• You own what you put into Alkovey: your files, documents, client records and everything else (“your content”).
• You give us permission to store, process and display your content only as needed to run Alkovey for you: for example, to show an invoice to your client or send an email you asked us to send.
• You’re responsible for having the right to add information about your clients and other people, and for telling them how you use it, as privacy law requires.
• Emails you send to clients through Alkovey (invoices, proposals, reminders, approvals) must follow Canada’s Anti-Spam Legislation (CASL) and similar laws. Only send them to people you have a business relationship with or permission to contact.

Don’t use Alkovey to:

• break the law, or help anyone else break it;
• send spam, or send phishing or deceptive messages;
• upload malware, or content you don’t have the right to share;
• harass, threaten or harm anyone;
• try to get into accounts, workspaces or data that aren’t yours, or test, probe or overload our systems without our written permission;
• copy, resell or reverse-engineer the service.

If you do, we may remove the content or suspend the account. Where it’s reasonable, we’ll tell you first and give you a chance to fix it.

• AI features use an API key that the workspace owner adds (from Anthropic, OpenAI or Google). When you use them, the text and files you send go to that provider under the owner’s account with them, and their terms apply.
• AI output can be wrong. Check it before you send it to a client or rely on it. You’re responsible for what you send.

• If you believe something shared through Alkovey (for example on a client portal, proposal or booking page) copies your work without permission, email hello@alkovey.com with: a description of your work, the link where the copy appears, your name and contact details, and a statement that you believe in good faith the use isn’t authorized and that your notice is accurate.
• We pass notices on to the workspace responsible, as Canada’s Copyright Act requires, and we may remove the content. We close the accounts of people who repeatedly share work they don’t have the right to share.
• If your content was removed and you believe that was a mistake, reply to our email and tell us why.

• If you send us ideas, suggestions or feedback, you give us a free, permanent right to use them without paying you. Ideas aren’t confidential, and we may already be working on something similar.
• Ideas sent through alkovey.com/ideas follow the Feature Idea Promotion Rules, which say when an idea wins six months of Alkovey.

• We work to keep Alkovey running and your data safe, but we can’t promise it will always be available or free of errors.
• We improve Alkovey over time and may change or remove features. If we remove something important you pay for, we’ll give reasonable notice.

• You can cancel your subscription at any time under Billing.
• You can export your data and delete your account at any time from Settings → Your data. Deleting your account also deletes the workspaces you own and everything in them, and cancels your plan straight away.
• We may suspend or close an account that seriously or repeatedly breaks these terms, or if the law requires us to.
• When you delete your account yourself, we delete its data right away. If you ask us by email instead, or we close an account, we delete it within 30 days. Copies in backups are removed within 90 days. We keep only what the law requires (such as billing records).

• Alkovey is provided “as is”. To the extent the law allows, we don’t give warranties beyond what these terms say.
• To the extent the law allows, we aren’t liable for indirect or consequential losses, such as lost profits or lost business. Our total liability for any claim is limited to what you paid us in the 12 months before the claim.
• You’re responsible for claims made against us by your clients or anyone else because of your content, the emails you send through Alkovey, or your breaking these terms or the law, and you’ll cover the reasonable costs of those claims. This doesn’t apply to anything caused by our own fault.
• We aren’t responsible for delays or failures caused by things outside our reasonable control, such as outages at our providers, internet failures or natural disasters.
• Nothing in these terms limits rights you have under law that can’t be limited.

If we make an important change, we’ll email workspace owners at least 30 days before it takes effect. If you keep using Alkovey after that, the new terms apply. If you don’t agree, you can cancel before then.

These terms are governed by the laws of Alberta and the federal laws of Canada that apply there. If we have a disagreement, please contact us first. We’ll try to sort it out directly. If we can’t, the courts of Alberta will decide it.

• These terms, with the policies they link to, are the whole agreement between us about Alkovey.
• If part of these terms can’t be enforced, the rest still applies.
• If we don’t enforce part of these terms right away, we can still enforce it later.
• You can’t transfer these terms to someone else without our agreement. We may transfer them as part of a sale or reorganisation of the business, and we’ll tell you if we do.

BL3SSED Inc., operating as Alkovey
hello@alkovey.com